Terms of service

1. Who these terms are between

These terms are between Pecalium Pty Ltd (ABN 28 701 425 434), trading as Asterlyn Space (“we”, “us”, “our”), and the person or business that creates, pays for or uses an Asterlyn Space account (“you”, the “customer”).

Asterlyn Space is built for cabinet makers, joiners, renovators, designers and showrooms. If you sign up on behalf of a business, you confirm you have authority to bind that business, and the business is the customer. Anyone may use it for personal purposes too, and where you do, the parts of these terms written for consumers apply to you.

• The Service means the Asterlyn Space app, website and related services.
• Team means the workspace your account belongs to, with its members, projects and plan.
• Your content means the pictures, drawings, plans, materials, notes and other things you upload, and the settings you choose.
• Renders means the images the Service generates for you.

2. The Service

You upload a drawing of a kitchen (a hand sketch, an elevation, a CAD or SketchUp screenshot) or a photo of a kitchen as it is now. You pick colours, finishes and materials, and the Service uses artificial intelligence to produce a photoreal render of how the kitchen could look.

A render is a picture to help you and your customer see the design. It is not an architectural drawing, an engineering drawing, a manufacturing specification, construction documentation or professional advice, unless we say otherwise in writing.

You must be 18 or over to use the Service.

3. Accounts, teams and users

• Give us accurate details when you sign up, and keep them current.
• Keep your password, two-factor codes and passkeys private. You are responsible for what happens through your account, unless it happened through something outside your reasonable control.
• A team owner controls who joins the team, which role they have and which plan the team is on. The owner is responsible for the people they invite and for what those people do in the team.
• Each user must have their own login. Do not share one login between several people.

4. Your content

You keep any ownership you have in your content. You give us a limited, non-exclusive licence to host, store, copy, process, send to our AI provider, change and display your content, only as far as we reasonably need to run, support, secure and improve the Service, meet the law and enforce these terms.

We do not check every upload. We may remove or restrict content, or ask you to remove it, if we reasonably believe it breaks these terms, creates a risk to the Service or other customers, or the law requires it.

Photos of a home often show the home owner's belongings, and sometimes people. Before you upload a photo of someone else's home, make sure you have their permission. Our privacy policy and data processing addendum explain how we handle it.

5. Copyright is your responsibility

You must have the right to upload and use everything you put into the Service. When you upload something, you confirm that:

• you own it; or
• you have permission or a licence to use it; or
• your use of it is otherwise allowed by law.

A picture, texture, colour sample, product photo or design being visible on a website, social media, a search engine or a catalogue does not make it free to copy. The Service being able to accept a file, including one you drag, drop, paste or import from somewhere else, is not permission to use it. If you do not have the right to use something, do not upload it.

6. Other companies' colours, materials and products

You can set up your own colours, finishes and materials, including ones based on products made by other companies. Product names, trade marks, logos, colour names and ranges that belong to other companies stay theirs. Unless we say otherwise, Asterlyn Space is not connected with, endorsed by or approved by those companies. Any mention of their products is only to identify and picture them.

7. How the AI is used

To read your drawing and produce a render, the Service sends the picture you uploaded, any reference or material pictures, the colours and finishes you chose, and the instructions built from those choices to our AI provider. Today that is Google's Gemini models, reached through OpenRouter. The current list is on our subprocessors and security page.

We set every AI request so it is only sent to endpoints that do not keep the content after answering and do not use it to train models. We do not use your content to train AI models either. The privacy policy has the detail.

8. AI results

AI results can contain mistakes, inconsistencies and visual artefacts. Colours, sizes, cabinets, handles, appliances, benchtops, materials, lighting and proportions can all come out wrong, and the AI can add or leave out things you did not ask it to.

Check every render before you rely on it or show it to anyone. We cannot promise a render is unique, or that a similar image will not be produced for someone else. Do not assume a render is free of other people's intellectual property just because the Service made it.

9. Colours, finishes and measurements

Colours, textures and finishes in a render are pictures of a thing, not the thing. How they look changes with your screen and its settings, lighting and photography, image compression, AI processing and variation between manufacturing batches. Check the real colour and finish against a physical sample and current manufacturer information before you order, make or install anything.

Do not rely on any size, dimension or proportion in a render for making or installing cabinetry. You and your trades stay responsible for site measurements, product sizes, clearances and building requirements.

10. Information you must not upload

The Service is for pictures of kitchens and the materials in them. It is not built for sensitive or regulated information. Do not upload:

• pictures where a person, and not the room, is the subject;
• pictures of children, or anything else about a child;
• health or medical records;
• government identifiers such as passports, driver licences or tax file numbers;
• payment card details or bank or financial account credentials;
• criminal records, or biometric or genetic information; or
• anything else subject to a special regulatory regime.

If something like this ends up in a picture by accident, such as a family photo on the fridge or a letter on the bench, crop or cover it before you upload. We may delete restricted information when we find it.

11. What you must not do

You must not use the Service:

• unlawfully, fraudulently or to infringe anyone's privacy or intellectual property;
• to mislead anyone with a render, for example by presenting it as a photo of a finished real kitchen, or as a supplier's actual product, when it is not;
• to upload pictures of identifiable people without their permission;
• to try to make the AI produce something other than kitchen and interior visualisation, or anything unlawful, explicit, hateful or harmful, including by prompt injection or other attempts to get around its instructions;
• to train, fine-tune or benchmark a competing AI model or product, using the Service or its renders;
• to spread malicious software, or to get unauthorised access to systems, accounts or other teams;
• to interfere with how the Service runs, overload it, or scan, load test or penetration test it without our written permission;
• to scrape, copy or resell substantial parts of the Service without our written permission; or
• to impersonate another person or business.

12. Copyright complaints

If we receive a credible complaint that content on the Service infringes someone's rights, we may look into it and may remove or block the content while we do. We may ask both the person complaining and the customer for more information. Repeated or serious infringement can lead to an account being suspended or closed.

Rights holders can write to legal@pecalium.com. Where you can, tell us what work you own, what material you say infringes it, where it appears, how to contact you, and why you own the rights or who you act for.

13. Plans, billing and tax

Paid plans are monthly subscriptions, processed by Stripe. The price, what is included and the billing cycle are shown before you buy. Prices are in US dollars and do not include tax. Where GST, VAT or sales tax applies, it is added at checkout and shown on your invoice.

New accounts get a number of free render credits to try the Service, shown when you sign up. A trial ends when those credits are used. To keep rendering you need a paid plan.

Subscriptions renew automatically until cancelled. If a payment fails, we may pause rendering until it is paid. If we change a plan's price, we will tell you at least 30 days before the new price applies to your next renewal.

Send billing questions, invoice requests and payment disputes to support@pecalium.com.

14. Render credits

Renders are paid for with credits. Starting a render uses credits at the rate shown before you start it. If a render does not finish, its credits go back to your balance automatically.

Each plan includes a number of credits a month. They arrive when each subscription payment succeeds, and whatever is left is removed at your next renewal. Monthly plan credits do not carry over.

Top-up credits you buy separately stay on your account until you use them, and a renewal does not remove them. They are used only after the month's plan credits are gone. They stay while your account exists, including after a subscription ends, and are lost if you delete your account.

Credits are not money. They have no cash value, we do not buy them back and they cannot be moved to another account. Nothing here takes away rights you have under the Australian Consumer Law.

15. Cancellation and refunds

You can cancel at any time from your billing settings. Cancelling stops the next renewal. You keep your plan until the end of the period you have paid for.

We do not give refunds or credits for part of a billing period, unused credits or unused user capacity, except where the law requires it or we agree in writing. This does not limit your rights under the Australian Consumer Law, for example if the Service has a major failure.

16. Keeping, downloading and deleting your work

Download anything you need to keep. The Service is a place to make and share renders, not an archive, and we do not promise to keep a copy of everything forever.

• While you have a plan, your projects, uploads and renders stay in your account until you delete them.
• When a subscription ends, we keep the team's projects, uploads and renders for 90 days, so they are still there if you start a plan again. After 90 days we delete them.
• If you never pay, meaning you have never had a paid plan or bought credits, and nobody signs in to the account for 90 days, we treat it as inactive and delete the account with its projects, uploads and renders. This applies whether or not your trial credits were used. To keep a free account, sign in at least once every 90 days.
• If you delete a project, an upload or your account, it is deleted straight away and cannot be undone.
• Render attempts that fail are deleted after 14 days.

Backups are for disaster recovery, not for restoring things you deleted. Deleted content can remain in backups, logs, billing, tax and legal records for a limited period before it is overwritten or removed.

17. Security and staff access

We use reasonable technical and organisational measures to protect the Service, described on our subprocessors and security page. No online service can promise perfect security.

A small number of our staff can open your projects when you ask for help, or when we are tracking down a fault, abuse or a security issue. We use that access to run and fix the Service and for nothing else.

If we confirm a security incident affecting your content, we will tell you without undue delay, share what we know as far as the law allows, and cooperate reasonably.

18. Availability, support and changes to the Service

We work to keep the Service available but cannot promise it will never be down or never have a fault. Maintenance, outages at our hosting or AI providers, internet failures and security measures can all interrupt it. There is no uptime guarantee unless we agree one in writing.

Support is by email during Queensland business hours, excluding Queensland public holidays.

We may add, change or remove features. We may also change the AI models we use, which can change how renders look. If we make a change that materially reduces a core feature you rely on, we will give you at least 30 days' notice. You may then cancel and get a pro rata refund of prepaid fees for the unused part of your billing period. That notice does not apply to changes needed for security, legal compliance or abuse, or to features we mark as beta or preview.

19. What belongs to whom

Apart from your content and other companies' material, everything in Asterlyn Space belongs to us or our licensors: the software, the interface, the render pipeline, the branding, our artwork, documentation and code. You may not copy, reverse engineer, resell or commercially exploit the Service, except where the law allows it or we agree in writing.

We do not claim ownership of your renders. You may use them for personal or business purposes, including showing and sending them to your customers, subject to the law and to any rights other people hold in the material used to make them.

If you send us feedback or suggestions, we may use them without owing you anything, as far as the law allows.

20. Privacy and data processing

Our privacy policy explains how we handle personal information. When you upload pictures and details about your own customers and their homes, you decide what is uploaded and why, and we process it on your behalf. Our data processing addendum forms part of these terms and covers that processing.

21. Suspension and termination

We may suspend or close an account, or remove content, where we reasonably believe:

• these terms have been seriously breached;
• fees are unpaid after a failed payment and a reminder;
• the account is being used unlawfully or to upload restricted information;
• the activity creates a real security risk, or risk to other customers or the Service; or
• continuing could expose us or someone else to legal liability.

Where the problem can be fixed, we will tell you what it is and give you at least 7 days to fix it first, unless waiting would create a security risk, legal exposure or harm, or the problem is unpaid fees.

If we close the Service or your account for our own reasons, not because of anything you did, we will give you at least 30 days' notice and refund prepaid fees for the unused part of your billing period. You can stop using the Service at any time.

22. Australian Consumer Law

Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or changed under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or similar laws where you live. Where those laws apply, these terms operate subject to them.

Apart from that, and as far as the law allows, the Service is provided as it is and as available. We do not give professional, design, building, legal or financial advice.

23. Limits on our liability

As far as the law allows:

• our total liability arising from the Service or these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim;
• where a consumer guarantee applies and the law lets us limit the remedy, our liability is limited to supplying the service again (for example, running the render again) or paying the cost of having it supplied again; and
• we are not liable for indirect or consequential loss, lost profits or lost jobs, including loss from relying on a render or an AI result, or from ordering, making or installing anything without checking measurements, samples and specifications.

We are also not responsible for loss caused by your own deletions, settings, shared passwords, team members, restricted information you uploaded, or using the Service as your only copy of your work. None of this limits liability that cannot be limited by law, or liability for our own fraud.

24. Claims about your content

If you use the Service for a business, you are responsible for claims made against us that come from your content, your team members, your customers' information or your breach of these terms or the law, including where you uploaded something you had no right to use or showed a render in a misleading way. You agree to cover our reasonable losses and costs from those claims.

This does not apply to the extent a claim was caused or contributed to by our own unlawful conduct, negligence or breach of these terms.

25. Notices, disputes and governing law

We may send notices by email to the account owner or billing contact, by a notice in the app, or by posting on this page. Send notices to us at legal@pecalium.com.

If a dispute comes up, tell us and we will both try in good faith to sort it out for at least 30 days before starting formal proceedings, except for urgent relief, unpaid fees or security matters.

These terms are governed by the laws of Queensland, Australia. Both parties submit to the courts of Queensland and the courts that hear appeals from them, subject to any mandatory law where you live.

26. Changes to these terms

We may update these terms when the Service, our providers, our business or the law changes.

If a change materially disadvantages you, we will give you at least 30 days' notice by email or in the app before it takes effect. You can cancel before then and get a pro rata refund of prepaid fees for the unused part of your billing period. If you keep using the Service after the change takes effect, the updated terms apply.

Changes that do not disadvantage you, such as clarifications, new contact details or changes the law requires, apply from the date they are posted. Changes do not apply to a dispute that arose before they took effect. The current version and its date are always on this page.

27. General

• Order of precedence. The data processing addendum controls for processing of your content. A signed written agreement with us controls over these terms. Otherwise these terms apply.
• Transfer. You may not transfer these terms without our written consent, which we will not unreasonably refuse. We may transfer them as part of a sale or restructure of our business, if the new owner takes on our obligations.
• Events outside our control. Neither of us is liable for delay or failure caused by events beyond reasonable control, such as natural disasters, outages at our providers or government action. This does not excuse fees already owed.
• Severability. If part of these terms cannot be enforced, it is read down or removed as little as needed, and the rest stays in force.
• Waiver. Not enforcing a right straight away does not mean giving it up.
• Entire agreement. These terms, the privacy policy, the data processing addendum and any signed agreement with us are the whole agreement about the Service.
• Survival. Clauses that by their nature should continue after an account closes do, including those on content, intellectual property, liability, claims and governing law.
• Relationship. These terms do not create a partnership, joint venture, agency or employment relationship.